Greetings from Trifle Apparel. You accept the terms and conditions shown below by using our website and placing an order. To understand your rights and responsibilities when dealing with our organization, please carefully read them.
We accept all major credit cards, certified checks, and money orders. Company checks are welcome with pre-approved credit. If you would like to obtain credit terms, please fill out our Credit Application.
We strive to ship all orders received by 2 PM EST the same day; however, this is not guaranteed. Purchase orders are processed in the exact order they are received. We recommend placing orders as early in the day as possible for the best chance of same-day shipping.
We are not responsible for non-delivery, delay, loss, or damage caused by the selected carrier. All merchandise is shipped FOB origin. Once the order has been shipped, tracking details will be provided, and it is the customer’s responsibility to contact the carrier for any shipping issues.
All return requests must be reported within ten (10) days from receipt of merchandise. A written authorization number must be obtained before returning any merchandise by contacting us at info@trifleapparel.com.
Returns will incur a 20% restocking fee in addition to freight charges. Unmarked packages will be refused. No altered merchandise (including but not limited to screen printing, embroidery, relabeling, washing, dyeing, or embellishment) will be accepted. Please inspect all goods before making modifications. Clearance items and samples are non-returnable.
Customers must inspect merchandise upon receipt and report any claims for damages, shortages, or defects within 10 days. If shipments are directed to a third party, we are not responsible for any shortages.
Prices are subject to change without prior notice. All merchandise will be billed at the prices in effect at the time of shipping. We reserve the right to modify, discontinue, or change styles, colors, sizes, or fabrics without notice. All orders are subject to availability.
We value customer satisfaction and aim to maintain long-term relationships. However, refunds are provided under the following conditions:
Orders may be canceled within two (2) days after payment is made. Due to the custom nature of our products, once the 2-day window has passed, cancellations will not be possible. If a customer fails to approve a sample within one month, their order will be automatically canceled. Order amounts may be credited after deduction of applicable setup charges.
Sample orders will be shipped at individual piece pricing plus freight costs. Samples are non-returnable and non-refundable. Customers should carefully review samples before proceeding with bulk orders.
We are not liable for work performed by third-party vendors and waive any claims related to third-party services, including but not limited to claims of negligent referral.
We offer extensive customization for fabric and garment specifications. However, for small quantities, ready-made fabrics will be used based on market availability. Custom fabrics require a minimum order of 1,000 pieces for exact specifications. Garment specifications may be periodically updated, and orders are processed on a FIFO (First In, First Out) basis.
Our primary carriers include DHL, FedEx, and Skynet. Delivery times vary, and we are not responsible for lost or delayed shipments. Once tracking details are provided, it is the customer’s responsibility to follow up with the carrier for delivery inquiries.
If a shipment is lost, the customer may need to pay for production again unless the shipping company waives charges. We are not liable for delivery failures due to incorrect addresses or unavailable recipients.
Turnaround time begins once the order summary is approved. Customers must thoroughly review and confirm the order summary as no changes can be made after production begins. Production delays may occur due to fabric availability or other factors, and we will maintain open communication regarding any changes.
Completed orders will be stored for a maximum of 15 days. After this period, storage fees of $50 per day will apply. If the customer fails to contact us within one month, we are not responsible for the goods. Orders will be automatically canceled after two months without refund.
Customer records are confidential and will not be shared with third parties except where necessary (e.g., manufacturers, suppliers) or legally required. Customers may request access to their records with reasonable notice. Any data collected from website visits is reviewed internally and discarded.
To support mutual growth, we may promote customer brands through various marketing strategies. If customers prefer not to have their brand details shared, they may request removal by qualifying as a premium client (i.e., cumulative orders exceeding $6,000 across three transactions).
We disclaim all expressed and implied warranties, including merchantability and fitness for a particular purpose. We are not responsible for indirect damages resulting from order fulfillment. All transactions are governed by applicable laws, and disputes will be resolved under the jurisdiction of Cheyenne, WY.
By placing an order, customers agree to these terms and conditions. For any inquiries, please contact us at info@trifleapparel.com.